Frequently Asked Questions
Planning an event or party can be stressful. We try to make renting from us as easy as possible. You may have many questions concerning our services however. Thats why we posted most of our frequently asked questions here so you can get all the information you need before making a reservation. If you have a questions and don't see it here please feel free to contact us!
How do I make a reservation or get a quote?
We make getting a quote and making a reservation easy. Visit our Contact Us page for our contact information. Feel free to give us a call, email us, or fill out our form on our Contact Us page to get a quote. From there if you would like to make a reservation just let us know and we'll get your event booked.
Is there a deposit required?
Yes, we do require a $50.00 deposit at the time reservations are made. This can be paid via credit card, or mailed in via check. Deposits are non-refundable within two weeks (14 days) of your event. Weather however is an exception so please ask us about our Rain Policy.
Are you inspected and Insured?
We are fully insured and inspected each year by the Ohio Department of Agriculture, Ride Safety Divison. This is mandatory for every inflatable company, so whoever you may choose to rent from please make sure they are insured and inspected for your safety.
Are your inflatables CLEAN and SAFE?
We hold the cleaniness our inflatables very high! Each inflatable is cleaned with a safe, non-toxic, cleaner before and after each rental. We strive to provide some of the cleanest inflatables in the industry. If theres anything we hold higher than cleaniness it's safty! Sometimes our industry gets a bad reputation becasue of a select few. Our inflatables meet the highest safety standards. We use 18" and 24" stakes to secure our inflatables. Most companies do not use 24" stakes; however we feel it is necessary depending on the ground conditions. We also pay attention to weather conditions during your event and take training seriously before your event. Before we leave we'll make sure you can operate your inflatable safely.
Is setup included in the rental price?
Setup and tear down is included with each rental. This is not something you should have to worry about before and after your event.
When is delivery scheduled?
We'll give you a call 4-7 days before your event to go over any last minute details and schedule delivery. Delivery is at least an hour before your event, unless you have any special requests. This gives you plenty of time to get ready for your event.
Can you set up on a hard surface or inside?
We prefer to set up on grass, but can set up on any hard surface including concrete or blacktop for a $15.00 fee, as hard sufaces require sand bags and undermats. We can also set up your inflatable inside so you can enjoy them all year round and in any weather! A minimum ceiling height is required for each inflatable, so make sure to know your ceiling height before you call. We do not set up on gravel or any rocks as they wear down the bottom of the inflatables.
Does my bounce house need power?
All of our bounce houses and inflatables need countinous power. Inflatables need to be within 100ft. of a 110 volt outlet with at least a 15 amp circuit. If you are renting more than one inflatable, more outlets may be required. If your inflatable is not going to be within 100ft. of a outlet, then we do have generators that can be rented for a small fee.
How much room do I need for my inflatable?
Each infltatable and bounce house needs room for the blower and tarp under each unit, so an extra 5 feet is needed on each side. For example, our Castle Combo, which is 19' x 15' needs a 24' x 20' space. The space above each inflatable must also be clear of obstacles such as tree branches and power lines.
Are your concession machines CLEAN?
Like our bounce house we pride ourselves on keeping our concessions machines clean. After each event we clean our machines with a safe, non-toxic, cleaner. They are then wrapped and ready for your event. No supplies are reused from pervious events as well.